Enhancing The Vehicle Ownership Experience

welcome

Wouldn't we all like to keep our cars in showroom condition for as long as possible?Having your car properly cleaned & protected, it can....You simply have to look at some of the cars we look after and you will see the high standard we work to.For most, a car is usually the next biggest purchase after buying a house.
It makes sense to look after that investment.

We can offer a comprehensive set of services which will get your car into a better condition than when it left the factory.Depending on the defects, an enhancement or correction detail can be carried out on any car, in almost any condition. Then we can lock that finish in with a durable, hydrophobic ceramic coating or paint protection film (PPF)

The phrase 'prevention is better than the cure' is definitely relevant in car care.Here, we offer both.If you have recently bought a new or used car,
we can offer a detailing package to get it back to looking like it was in the showroom..orIf you are after the convenience of having someone come to you
to maintain your vehicle we offer valeting options.

We try our best to do things to a certain standard. That standard takes time & know how, which is why we have invested in training and guidance from some of the best in the business, so we can bring that standard to you.

As you navigate through our website, hopefully you will get to see that you can trust that your car will be in great hands.

Q: VALETING & DETAILING - WHATS THE DIFFERENCE?

A: Valeting is usually the maintenance side of things including washing and vacuuming, but it has its limits. Cars can be made to look better by the removal of the grime you CAN see, and the contaminants you CAN'T.Detailing is geared towards finer details, deep cleaning and machine polishing, removing the damage induced by improper care when cleaning. This are the stages needed to be carried out to be able to apply long term, durable protection.

Q: WHY USE A PROFESSIONAL VALETER/DETAILER?

A: In the simplest terms, it's quality over quantity. Professionals will take the required care when cleaning and use safe, non caustic products wherever possible. Roadside car washes are the polar opposite, using strong chemicals (which can damage parts of the car) to get the job done as quickly as possible.One of the key benefits of having your car detailed is that it helps to retain its value. A clean and well-maintained vehicle not only looks better, but it also holds its value better over time. Whether you’re looking to sell your vehicle in the future or simply want to ensure that it remains in good condition, car detailing is an important step in maintaining its value.Some factory paint can be very soft and can mark easily without the proper care. Safe washing is imperative to maintain the condition of the paint, whilst preserving the looks and value of your car.Unsafe washing can damage trim, inflict scratches & swirls in the paint which leaves your car
looking dull, potentially devaluing the vehicle greatly.Here we only use safe products and techniques to deliver the best possible clean for your vehicle.

This is where professionals differ from the roadside or supermarket car washes. The latter may
get your car clean, but they usually inflict damage unnecessarily
due to dirty wash media and potent chemicals.We use a multitude of products developed specifically for the automotive industry and implement safe wash
procedures to keep the condition of your car as good as possible.

We use paint friendly wash media, the two bucket method, dry with high quality microfiber towels & have over 13 different brushes in our (completely separate) wheel cleaning bucket.

In short....we have the tools and knowledge to be able to carry out a clean on your car in the safest possible way, get it protected and maintain its condition going forward.

Q: WHY HAVE THE CAR 'PROTECTED'?

A: Here we have the 'prevention' side of things.Protection can come in various forms, from the more traditional wax or synthetic sealants to ultra durable, scratch resistant ceramic coatings. All of these are designed to work as a barrier against dirt & grime, with varying lifespans.

Ceramic coatings are the pinnacle of protection. When applied correctly, they become the active layer on your paint, are extremely durable, and help protect against the swirls that are inflicted by unsafe washing. The bond is so strong the only way to remove them is to machine polish it off.Waxes can look great but can degrade quite easily over a few weeks or months, or if a harsh chemical is used to clean it.

If your car does not have any protection, then you are looking at achieving around 30-40% cleanliness with a good quality pre-wash (not acidic TFR). The 'contact' wash then has to remove what's left. This is what causes the damage.

A car that has good quality protection on it can get to a cleanliness level of about 60-70% (ceramic coated 80-90%) in a touchless way with pre-washing alone. You can hopefully understand that this is the best way to stop unsightly swirls and scratches in the paint. This is also part of the reason why a protected car will look better for longer.

Even with high levels of protection, eventually dirt and contaminants WILL link to the surface of your car. The better the protection, the longer this will take so the car will stay cleaner for longer by repelling dirt & grime.

Which leads on nicely to.....

Q: Dealership or Professional Applied Coatings?

Buying a paint protection package directly from your dealerships may seem convenient, but please beware that they’re often hastily applied, without proper preparation and rarely do they live up to expectations.A: Lets take the product out of the equation for the time being. The dealership offering may well be a 'good' product, but it is nearly always the lack of time & knowledge by their valeting team that leads to poor installation. If you read in our detailing section you will see that it takes anywhere between 2 to 5 days to correctly prepare a car for a ceramic coating. I would hazard a guess the valeters don't even get 2 to 5 hours to complete this before the car is due for handover.
Therefore, it is not installed to the car, OR it does not bond as intended so doesn't last more than a couple of months,
if you're lucky...so you don't actually get what you paid £££ for.Do NOT be fooled into thinking they are going to give it away for FREE either. I have friends who supposedly had a well known dealership supplied product 'thrown in' to 'sweeten the deal'.
On first wash, there was absolutely zero sign of this so called fantastic 'lifetime' product present on the car.
Just a fancy pack of goodies in the boot.The salesman still gets his commission though..Professionals use industry leading ceramic coatings from manufacturers who spend a considerable amount of time & money on R&D, and some of their flagship products can only be installed by 'accredited' detailers. This means they have to go through extensive training & have years of experience to be able to understand how to apply the coating to get the claimed durability.Please please please do not take my word for it. Feel free to go on ANY car forum
and see what the general consensus is for people considering it.

Q: how often should I get it cleaned?

A: In winter months it is even more important to wash your car correctly and indeed more frequently. Traffic film can be abrasive to the paint, let alone all the thicker dirt that builds up on top of it. Road salt spread from gritters can eventually become corrosive if not removed.

This is why it's necessary to use a number of pre-wash stages to remove as much of the dirt as possible so the actual contact wash is as safe as it can be. This is where having protection on the paint as it will not only keep the car cleaner for longer, it makes cleaning easier and therefore safer than an unprotected car.The more frequently you have your car washed the better it will look. Wheels especially can corrode from excessive brake dust left to etch into the alloys. The grime will not be able to build up as much, so consider a monthly booking to keep it looking its best.

If you care about your car & you are after a step up in quality & care,
let us help by choosing one of the services we offer.Please view the gallery for examples of our work

• Please Get In Touch

Valeting Services

In addition to these services there are a number of Bolt On options
to customise what you want done to your car

if you require something not
shown please get in touchweekends available at additional cost, and only by requestadditional costs incurred to cover distances over 15 miles

Detailed Clean

3-5hrs

FIRST TIME CLEAN

This is what we recommend for cars that we have not cleaned before, or that have been a little bit neglected. Multiple stages are carried out to get your car back to a good condition. Extra time is needed for more brush work in the shuts, panel gaps & window surrounds, then a layer of protection will be added to help keep the vehicle cleaner for longer.This will get your car into a condition which should be maintained with one of our other services.Please view our Instagram page or the gallery for examples of our work

• FROM £100

Prices are from, and are dependent on the condition of your car

Premium MAINTENENCE Valet

2-3hrs

This is a thorough clean for cars that have been regularly looked after, using our multiple stage cleaning process. This also includes freshening up the interior.This should ideally be carried out regularly to keep your car in good condition.For more neglected cars I would suggest going for the Decon & Protect service.Please view our Instagram page or the gallery for examples of our work

• FROM £80

Prices are from, and are dependent on the condition of your car

BEST CARRIED OUT - ALL YEAR ROUND

This will not remove contamination like tar

Decon & Protect

3-5hrs

BEST CARRIED OUT - at least twice a year

This is what we recommend every spring & autumn to clean the car of contaminants & add some good quality protection. This includes chemical decontamination to remove bonded road tar, industrial fallout (iron particles) & mineral build up. Multiple stages are carried out to get your car back to a good condition, then a layer of protection will be added to help keep the vehicle cleaner for longer.This will get your car into a condition which should be maintained with one of our other packages.Please view our Instagram page or the gallery for examples of our work

• FROM £120

Prices are from, and are dependent on the condition of your car

Unless your car is having a Ceramic Coating a clay bar is not
used for this service as it can inflict micro marring to the paint.

Exterior Protection Detail

Of all the seasons, winter can take its toll on your car the most with road salt being corrosive if not cleaned away, while frosts can cause problems with rubber seals around doors. This will deep clean the vehicles exterior and add protection to help guard against the build up of contaminants. Regular maintenance washes will still be needed to keep it in great condition all year round.Please view our Instagram page or the gallery for examples of our work

*Additional 20% surcharge for excessively dirty, neglected cars

• ENQUIRE

PLEASE BE AWARE.. these services are extremely safe, however they can sometimes make your car 'appear'
to be worse due to revealing the true condition of the paintwork especially if a product with 'fillers' has been used beforePrices & Services are subject to changePrices are based on a vehicle that has been kept in a reasonable condition.
Additional charges may be incurred for an interior or exterior that is heavily soiled/pet hair.

• Please Get In Touch

Detailing Services

all detailing services will be carried out in a
specialist detailing studio

Modern Automotive paint is prone to fading and oxidisation, and while waxes are quite user friendly they are simply not durable enough. As a result your vehicles paintwork is constantly under assault from abrasion from the grime built up on the surface. All of these harmful pollutants will inevitably degrade the appearance of your vehicles exterior, diminishing that showroom appearance.

These packages will not only protect your paintwork, but also its value going forward.They will usually add the value of what it costs to get done to the vehicle whilst making it
much more appealing to potential buyers when the time comes to sell.

I think it is important to note that these prices need to be looked at as an investment. They are a thorough procedure that will get your car in great condition, which can then be maintained providing regular safe washing is carried out after the polishing process has been completed.

Gloss Enhancement Detail

2-3 Days

• From £395*

You only need to go to the local roadside or supermarket car wash a few times and your paint will start to look dull. Incorrect cleaning will leave swirl marks, holograms & light scratches in your paint which will be highlighted when the sun shines on your car. There are superficial products available (glazes) that act like 'make up' for your car. They contain fillers which will mask these imperfections, not remove them. There is a place for them don't get me wrong, but it is important that you know your money is being spent in the right way.This single stage machine polish uses a diminishing abrasive compound that will remove wash marring and minor imperfections. These rob the paint of its true colour & improve the overall look of your vehicle while maintaining the thickness of the clear coat. The car will be thoroughly cleaned and dried using some of the best products on the market, decontaminated and clayed to remove bonded contamination then a 4-6 month sealant will be applied to the bodywork. Or you can choose to upgrade to a ceramic coating for the ultimate protection.This removes around 70% of the defects and greatly improves the look of your vehicle (deeper marks and scratches may remain - these would need a minor, or major correction* or even localised wet sanding* to remove at additional cost).*We check with a PTG (paint thickness gauge) before ANY machine polishing as it must be safe to carry this stage out.

*starting from..dependent on size & condition

Please view our Instagram page or the gallery for examples of our work

New Car Detail

2-4 Days

• FROM £675*

"My car is brand new?! Why Would it need polishing??"A new car can suffer during its storage time, transportation or from incorrect preparation at dealerships, mostly because they do not have the time, experience or budget to do it correctly.You will be surprised at what defects and contamination are on a 'brand new' car.Dealership offerings are not necessarily bad products, they are just rarely applied correctly, if at all (I speak from personal experience)
and by valeters who are not trained correctly, or given sufficient time to complete the installation correctly.
You can go look on almost any car forum and the overwhelming opinion is to let a professional do it.We will safely wash, decontaminate and prepare the car. The vehicle will then be inspected under specialist lights prior to intricate machine polishing. A pad and polish will be selected after some test sections that will remove light blemishes, refining the paint to a very high standard. This is usually sufficient to get the car to the condition it should have been when you bought it. It will then be wiped down with specialist products to remove polishing oils. This leaves the car 'squeaky clean' to maximise the lifespan of a wax, sealant or a ceramic coating (recommended). With correct aftercare, the latter will lock in the near perfect finish for years to come, and make maintaining it much easier.Wheels will be cleaned in the same way & ceramic coated (if chosen) along with the calipers (if painted).Get your new car off to the best start by getting it cleaned & protected in the best possible way from the get go.

*starting from..dependent on size & condition

Please view our Instagram page or the gallery for examples of our work

Minor correction

dual stage polish & Nano Coating

3-5 Days

• FROM £750*

Machine polishing will refine your paint while ceramic coatings will offer the best protection. Combined, they will transform your car.After a full safe wash and decontamination the car will undergo a multi stage paint correction. On paper, this is a cut stage which will remove 70-80% of the defects on the surface, followed by a refining stage that increases clarity & gloss to give an almost flawless finish.After the surface is polished a Premium Ceramic Coating will be applied to lock in the vehicles condition for the products intended lifespan. This offers great swirl, UV and chemical** resistance and will protect the finish.**Chemical resistance is important as future decontamination uses strong products that will degrade waxes & sealants,
so would therefore need reapplying at extra cost

*starting from..dependent on size & condition

Please view our Instagram page or the gallery for examples of our work

Additional Services

Paint Protection Film (PPF)

PPF, or Paint Protection Film, is an almost invisible barrier that defends your vehicle’s paint from damage, including stone chips, bird droppings, bug splatters, and any accidental or intentional harm. The film is made from a thick, transparent urethane material that can shield any glossy or Matte parts of your vehicle, both inside and out.Working in association with Pro Detailing UK who is a certified installer of Gyeon PPF, having undergone manufacturer training and offering the Gyeon INFINITE warranty. This warranty guarantees protection against yellowing, cracking, and lifting.Gyeon currently offer five types of paint protection film, Enhance, Protect+, Matte, Black and Tint. Enhance and Protect+ both of which possess exceptional self-healing and hydrophobic properties and can withstand UV, chemical, and mechanical damage while maintaining a high level of gloss. These films raise the bar in the industry with their clarity and depth, making them a trustworthy solution for paint protection.

This is the ultimate in protection, helping maintain specialist PTS (paint to sample) colours and the all important original paint of the vehicle. On high end cars, having aftermarket paint will reduce the value and desirability of the vehicle, so it is wise to protect your investment.

• ENQUIRE

Rain Repellent Glass Sealant

• FROM £50

Mineral & limescale deposits from rain or hard tap water can clog up glass so that water literally clings to the surface, dangerously obscuring your view. After cleaning with specialist products a hydrophobic sealant is applied to to the glass to really improve visibility in wet conditions. This is also a really good option for cars that do not have a rear wiper. This can also reduce frost & ice build up in the winter months. Applied to all exterior windows, apart from the windscreen*Add £10 for Sunroof or
£15 for Panoramic Roof*this can be applied to the windscreen but can sometimes cause wiper judder on some makes and models.
This is not a fault of the product or the application and usually subsides over time.

convertible FABRIC roof

• FROM £75

Deep clean your fabric roof to keep it in its best condition. Scrubbed with a dedicated cleaner and thoroughly rinsed (safely).
This can remove grime build up from neglected fabric roofs & vastly improve the look of your car.Add Protection (from £50) to keep it in a better condition for longer

Interior Detail

• From £120*

Steam clean and sanitise all the major contact points. Extensive vacuum of the interior cabin & boot.
Antibacterial wipe down of surfaces carried out to leave a fresh interior.
Shiny (dirty) leather can also be cleaned with this service.(add 3-4 month Leather protection for £15)(Mats can be wet extracted, but would need to be able to dry naturally, so will need to have suitable weather or a garage for this service)Shampooing can be done at additional costs depending on severity. T & C's apply.

*dependent on size & condition

Headlight Restoration

• FROM £50

Faded headlights not only let down the aesthetics of your pride and joy but can also affect the performance of the light output which is not only dangerous, but could cause your vehicle to fail its MOT. It is a common misconception that once headlights reach this stage they require replacing which can be very costly, however this is far from the truth. Most headlights can be corrected with the right procedures and techniques. We will examine the headlights and use these techniques to bring back the clarity in the lens covers

WHEEL REFURBISHMENT

• Enquire

We outsource this service to a trusted specialist company so that you can have it
included in the overall transformation of your vehicle.Minimum booking time necessary in order to have the wheels removed from the car

VAG FAULT CLEARING
& BASIC CODING

• Please enquire

Sometimes a fault may occur on your VAG* car that needs clearing. To save a potentially expensive trip to the dealership a diagnostic scan can be carried out and many temporary faults can be cleared. If these faults reoccur you will need to seek specialist advice on rectifying the problem.Some coding can be carried out (depending on the spec of the vehicle) to enable some cool features otherwise not available as standard. Mirror dip in reverse & needle sweep are two popular choices.The device will need to be plugged into the vehicle to be able to tell which coding adaptions are possible(*Audi, VW, Seat, Skoda, Lamborghini, Bentley)

MY KIT LISTTHESE ARE SOME OF THE BEST ITEMS YOU CAN BUY FOR your MONEY

These are affiliate links which, if bought, earn me a small commission at absolutely no extra expense to yourself. This helps support me as a small business.There is an easylink to the Amazon list here

I WILL BE UPDATING THIS LIST WITH NEW PRODUCTS
SO BE SURE TO CHECK BACK REGULARLY

TIPS

Here are some tips to hopefully help with day to day occurrences - hopefully you will find some of them useful

General Care

bird lime

Possibly the car owners nemesis. If bird p** remains on the paint too long, the acids in it will etch the paint (actually changing and re-forming the characteristics of the cars clearcoat)At this point the only option is to abrade it off with the correct polish, compounds & pads.At no point is it a good idea to use a dish scrubber/brillo pad. This will leave the surface in a worse condition than it was before.Get it washed, safely!

glass

It may seem quite obvious, but preventing damage to the vehicle is as, if not more, important as safe maintenance. Things like..using the glass to close the door, rather than the dirty edge of the door.
The boot will either have a dedicated "close" button. If not there are handles on the inner part of the boot to pull it down for closing. Again, try to avoid using fingers on dirty paint as this will cause damage

Store a good waffle weave cloth (or two) and cleaner (links below or check out the recommended product list) in the car door pocket/boot for keeping the inside of your glass clean. Over time a mist/fog can build up on the inside of the screen that if not cleaned away can cause severe visibility issues, especially if the sun catches it at a particular angle.This is mainly for the interior, but also works just as well for the exterior (after washing). Use 2 or 3 clean cloths (depending on how dirty the glass is) and a good quality spray glass cleaner (links below or check out the recommended product list). Spray about 5/6 mists onto the first cloth (not onto the glass) while pointing outside of the car and wipe the surface. This should remove the worst of the marks but leave the glass slightly wet. Have the 2nd towel ready to wipe away the bulk of the remaining cleaner, then flip to a fresh side (or use a 3rd cloth) to buff away residue. If the glass is still dirty, repeat these steps as necessary.Always check the suitability of the glass cleaner if you are working on tintsIf your glass is VERY dirty, you may need a glass polish to clear the worst of it before following the above guidance.Links for the glass cloths & glass cleanerCredit to Jim at White Details

wheels

If you like to clean your own car, then it's always best to wash your wheels & arches before the rest of your car as this tends to be the dirtiest area. A good quality wheel cleaner will help enormously here.No point washing the exterior of the car and then have the muck from the wheels splatter on the nice clean paintwork.

stone chips

Using a cocktail stick to apply the touch up paint is usually better than the supplied applicator. This makes it possible to add in smaller amounts (that dry quicker) and build up layers (if necessary). Over application will indeed fill the chip, but also leave a convex dome that can be almost as unsightly.The paint code for your vehicle can usually be found either on in the inside of the service manual, or on a plate/sticker in the spare wheel well. It can also sometimes be located in the drivers door shut.Also credit to Jim at White Details

If you have found these tips useful, then please consider leaving a small tip/donation
by following this link to 'buy me a coffee'

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

gallery

Here are some recent vehicles
we have looked after..

• Aston Martin
• Audi
• BMW
• Ford
• Jaguar
• Landrover
• Mercedes
• Porsche
• Tesla
• Volkswagen

Follow us on Instagram for regular updates

contact us

terms & conditions

Urban Detailer Valeting & Detailing seeks to provide the best complete mobile valeting service experience. We would
like to take this opportunity to thank you for considering our services and point out some of the terms and conditions
of our business criteria. We hope you will find these policies listed below helpful and informative in explaining
the extent of our servicesBy scheduling any service with us you hereby agree to all terms listed on said agreement.Please make us aware of any known issues on the vehicle before we begin.Please let us know if there are any areas in particular you would like us to address1. Please provide an ample amount of space to perform our service, permission to be on-premises if you
are not the owner, and a safe location as well as safe conditions to service your vehicle.2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service
at a later time/date that works for both parties. In addition, there will be a £25 rescheduling fee3. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted
so we do not have to break down our setup to allow them to move.4. If you have scheduled an appointment at our location, please understand that it is not a “detail
shop” but our garage at our home that we have equipped to take customers. We do not have a waiting
room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or
text to set up a time to drop the vehicle off.5. We require payment to be made in full on the day of the scheduled service. If the customer is not
present they can leave payment in cash or we will send an invoice via email that must be paid
in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued
each day if left unpaid.6. We require 48-hours notice to cancel any booking/detailing service. Failure to do so will result in
a £50 cancellation fee7. We reserve the right to charge up to 50% of the scheduled service if cancelled by the customer
on the day of said scheduled service unless extreme circumstances could not allow you to keep the
scheduled service.8. We reserve the right to charge a £100 non-refundable retainer if the customer has cancelled and
rescheduled multiple times.9. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will
let the customer know.10. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or
equipment failure without penalty to the company.11. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen
circumstances12. We will do our best to contact you the day before the scheduled appointment to confirm, give you an estimated time
of arrival, and make sure the weather is permitting us to work.13. We will contact you on the day of the appointment if we are running late or ahead of schedule.14. We accept no responsibility for any items being left in the vehicle. Please arrange to have these removed and kept safe.15. If areas such as the centre armrest storage or glove compartment are not cleared, we will not be able
to clean them due to customer’s private personal belongings.16. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our
clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle
we will do our best to clean around the car seat but can’t promise your total satisfaction.17. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer
location.18. We reserve the right to amend any price during the service should it differ from the original price.19. A minimum of 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit,
blood, faeces, or other hazardous materials.20. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming.
The complete removal of either element is not guaranteed with any of our service offerings. However, on most occasions,
we are successful at removing visual traces of both elements.21. We make no promises when it comes to the removal of stains and/or odours from vehicles. We aim to
please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning
and may not completely clean up as expected. Some stains are permanent. We may consult you on
what can and cannot be done in regard to your vehicle's interior.22. Odours cannot be removed by cleaning alone. You may need a specialist company for this23. When it comes to windows we try to be our best, but from time to time and depending on temperature
windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the
film off if you see streaks. We do apologize for any inconvenience this may cause.24. We are not responsible for damage due to heavily soiled, stained or damaged interior components,
such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt,
grime, and makeup that cleaning may result in these buttons and knobs losing their markings.25. We will take the utmost care, but are not responsible for any mechanical or electrical problems (including engine cleaning) due to
areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/
electrical working order. There is no way of knowing of these problems before we begin, so
please understand that if issues do arise after our detailing process, we will NOT be held responsible.26. The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners
will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners
may not come completely clean due to this reason. If you choose to clean them at your own risk,
they may look clean but will sag over time due to the glue being compromised.27. We do not use harsh cleaning products on any interior or exterior areas. All of our products are safe
and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces28.We are not responsible for baked-on brake dust that cannot be completely removed either on the
surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.29. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a
period of time. This will result in a deep chemical mark on the paintwork that may need additional work
to safely remove. In some cases, the mark cannot be removed completely without comprising the
clearcoat.30. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have to be replaced.
We try our best to restore the plastic to its original colour.31. Any wax, sealant, or coating not properly cared for will not last it's intended durability length. We recommend
safely hand washing.32. We respect your time and personal property and we will be polite and courteous at all times. However,
we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.33. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant
actions should any such behaviours be encountered. We reserve the right to abandon a job without prior warning.34. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any
trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure
to get our attention from a distance. We try to pay attention to our surroundings35. If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of
our maintenance program to care for the coating we are no longer responsible for any premature coating
failure. Please consider having us maintain your vehicle coating every 3-4 months so as to ensure
it’s durability for its intended lifespan.36. We recommend The Ultimate Valet (coming soon) service at least once a year if not more, to keep your vehicle
looking it’s best.